Frequently Asked Questions
During the inquiry we will ask questions about the home to ensure our machines are deliverable.
We can disassemble the front panel to make the depth of the machine 28" which is enough to get the machine through the door frame. We also use a convertible hand truck which allows us to have more control while transporting.
"It's better to have it and not need it than to need it and not have it."
I understand wanting to make sure you have enough party favors, food, etc. for your guests which will result in sometimes getting way more than you need. With our rentals, we offer a sell back service which lets you sell back unused plushies to us and get a refund. Plushies must be in clean and unused condition for us to buy it back. Please see our Plushie Catalog for more details on our Buy Back System.
Yes you are able to purchase your own plushies and add them in. However, our machines still come with the 10 standard plushies and 10 knobby balls. We do not remove them or change the price of our package.
I just like to let my customers know that I can't guarantee that the plushies you buy can be picked up by the machine, depending on the size and density of the plushie. We do provide grippers for the claw which will assist in picking them up but I still can't guarantee it will pick them up.
If we don't carry a specific character that you want, we suggest inquiring with us at least 4-8 weeks prior to your event to discuss details and that'll give us time to contact our suppliers and see if we can get the plushies in time. Please note that additional costs will incur as we usually have to order a certain quantity and depending on time frame, we may need to express ship your requested plushie.
Yes, you can! Additional hours are $40 per hour after we have delivered the machine. For example, if your event goes longer than 4 hours and you would like to keep the machine, it will be an additional $40 per hour. We recommend letting us know at the time of booking so we can block out the time. We cannot guarantee that you'll be able to book it out for additional time once in your possession because there may be someone renting it after you. If you know ahead of time that you will need the machine for longer than 4 hours, please reach out to us at pearl@pcplushies.com to inquiry for more time.
As a small, family-run business, both my husband and I have weekday commitments. However, we're more than willing to accommodate weekday rentals with at least 2-3 weeks' notice. This allows us ample time to make arrangements with our current employers. Please note that for weekday events, we do have an additional fee of $250. This covers the cost of taking time off from our other jobs to ensure we can deliver the best possible service for your event.
We understand that some parties will start later in the day which could result in a late pick up. In the event that your party goes into the night we can still pick it up at the end of your rental time or if you are not comfortable with a late pick up then we can come the next day to pick up. Please note that next day pick up will be an additional cost.
We service all of Las Vegas, Henderson, and Summerlin area!
We can service Pahrump and Boulder City but there will be an additional cost.
-Time: We have to consider drive time and the time we have to either stay out there for the duration of the party or going home then coming back out
-Gas
-Distance
Please inquire if you are interested or have any questions about us coming out to you in Pahrump or Boulder City.
An attendant is required because we only want our trained staff members to operate the machine to avoid any injuries or unnecessary mess. This is for you and your guests safety. An attendant will be there to watch the machine so it isn't open to younger kids that might try to turn it on or try to put their hand or other objects in the machine while it is hot and spinning.